You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods. In order to exercise your right of revocation, you must inform us (Gold GmbH & Co. KG, Humboldtstr. 111, 90459 Nürnberg, info@dr-gold.com) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (other than any additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we receive notification of your revocation of this Agreement.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

Return Policy

You must return or hand over the goods to our warehouse (Dr. Gold GmbH & Co. KG, Humboldtstr. 111, 90459 Nuremberg, Germany) without delay and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. The deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period.

The product(s) must be unused – in the original packaging with intact labels and protective stickers – and still in the same condition as new when the product(s) was received.

You will bear the direct costs of returning the goods.

You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods that is not necessary to examine their condition, properties and operation.

Dr. Gold is not responsible for any items lost during the return process.

Exceptions to the right of withdrawal

“The right of withdrawal does not apply to the following contracts, unless the parties have agreed otherwise:

contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or

which are clearly tailored to the personal needs of the consumer

contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,

contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery

contracts for the delivery of goods, if these have been inseparably mixed with other goods after delivery due to their nature,

Contracts for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can be supplied at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control,

contracts for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery

contracts for the supply of newspapers, periodicals or magazines other than subscription contracts”

Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).

– To Dr. Gold GmbH & Co. KG, Humboldtstr. 111, 90459 Nürnberg, Germany, info@dr-gold.com

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of paper notification)– Date
(*) Delete as applicable.